At CrestGei LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward and hassle‑free process for returns, exchanges, and refunds on women’s and men’s clothing, shoes, and women’s handbags. Please carefully review our policy below.
1. General Policy Guidelines
Returns accepted within 30 days of delivery.
Exchanges accepted within 7 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
Sale items, final sale items, intimates (underwear, swimwear) are not eligible for return or exchange.
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
2. Returns
Eligibility:
Request within 30 days of delivery.
Items must be unused and in original condition.
Process:
Contact us at support@crestgei.shop or call +1 (313) 764‑1382 with your order number, item(s), and reason.
Receive a Return Authorization (RA) number and instructions.
Pack securely with tags/accessories, write RA number on package.
Ship via a traceable method.
Return Address: 103 Ponds Ln, Shawnee, OK 74804, USA
3. Exchanges
Eligibility:
Request within 7 days of delivery.
Items must be unused and in original condition.
Process:
Contact support@crestgei.shop with order number, item(s), and desired size/color/style.
If in stock, exchange will be processed after receiving the returned item.
If out of stock, a refund will be issued.
CrestGei covers return shipping only if the error is ours (wrong/defective item).
4. Refunds
Refunds processed within 1 business day after inspection.
Issued to the original payment method.
Partial refunds may apply if items show signs of use or damage.
5. Damaged, Defective, or Incorrect Items
Report within 2 days of delivery to support@crestgei.shop.
Provide order number, description, and photos.
CrestGei will issue a prepaid return label and offer either:
A full refund, or
An exchange for the correct item.
6. Non‑Returnable Items
Underwear, intimates, swimwear (if hygiene liner removed).
Final sale items.
Gift cards.
Clearance items marked “non‑returnable.”
7. Shipping Costs
Customers pay return shipping unless item is defective/incorrect.
Shipping charges are non‑refundable.
Free shipping promotions: original shipping cost may be deducted from refund.
8. Late Returns
Returns after 30 days or exchanges after 7 days will not be processed.
Items returned late will be shipped back at customer’s expense.
9. Gift Returns
Gift items may be returned or exchanged with proof of purchase or gift receipt.
Refunds issued to the original payment method used by the purchaser.
10. Contact Us
For assistance with returns, exchanges, or refunds:
Phone: +1 (313) 764‑1382
Orders Email: orders@crestgei.shop
Returns Email: return@crestgei.shop
Support Email: support@crestgei.shop
Mailing Address: 103 Ponds Ln, Shawnee, OK 74804, USA
“Threads of confidence, woven with care, From shirts to shoes, style everywhere. CrestGei — where fashion meets flair.”